Design Thinking for Innovation

2.2 Introduction to Empathy

Mary Bolander
4:43 min video
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Key Takeaways

  • Empathy is the fuel that drives human-centered design.
  • Empathy- putting yourself in another's shoes to learn who they are and how they think and feel so you can design the best solution for them.
  • We gather empathy in three ways- listening, observing, and experiencing.
  • Empathy is NOT confirming what you already know. Seek surprises!
  • Always take notes as you gather empathy.###

Personal Reflection

  • Who in your life is gifted in empathy?
  • What types of things might you hear from an empathetic person when you share a struggle with them?###


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