Design Thinking for Innovation

2.4 Empathy: Listen

Stacey Hamilton
3:53 min video
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Key Takeaways

  • Go deeper by asking questions that evoke story, rather than using survey-style questions.
  • "Tell me about a time..."
  • More than just getting answers, we want to have a conversation.
  • Use, "Tell me more about that!" to go even deeper.###

Personal ReflectionDo I listen to understand or to agree? We are all able to grow our capacity to listen well. How might I remind myself today to listen for understanding?###

Group DiscussionDiscuss with your team how listening for understanding impacts team dynamic. Also, discuss how only listening for agreement affects your team. ###


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